Shipping policy

5) Delivery and shipping

5.1 Where the Seller offers shipment, goods are delivered within the stated delivery area to the address provided by the Customer, unless otherwise agreed. The address in the Seller’s order processing system is decisive. For PayPal payments, however, the delivery address registered with PayPal by the Customer at the time of payment is decisive.

5.2 If delivery fails for reasons attributable to the Customer, the Customer bears the reasonable costs incurred by the Seller. This does not apply to outbound delivery costs where the Customer effectively exercises the right of withdrawal. In that case, return shipping costs are governed by the Seller’s withdrawal notice.

5.3 For business Customers, the risk of accidental loss or deterioration passes to the Customer when the Seller hands the goods to the freight forwarder, carrier or other person or organisation responsible for shipment. For consumers, this risk generally passes only when the goods are handed to the Customer or a person authorised to receive them. For consumers, the risk exceptionally passes upon handover to the carrier if the Customer independently engaged that carrier and the Seller had not previously named that carrier to the Customer.

5.4 The Seller reserves the right to withdraw from the contract if the Seller’s supplier fails to deliver correctly or properly, but only if the Seller is not responsible for the failure and, exercising due care, concluded a specific covering transaction with the supplier. The Seller will make all reasonable efforts to obtain the goods. If goods are unavailable or only partly available, the Customer will be informed immediately and the corresponding payment refunded immediately.

5.5 Collection by the Customer is not available for logistical reasons.

5.6 Vouchers are supplied by download, email or post.